Hassle-Free Refunds & Returns
Get connected for less with a travel eSIM from EscapeSIM, mobile data wherever you roam starting from $1.11 AUD
Hassle-Free Refunds & Returns
Get connected for less with a travel eSIM from EscapeSIM, mobile data wherever you roam starting from $1.11 AUD
At EscapeSIM, we strive to provide the best eSIM solutions to our valued
customers. Our return and refund policy is designed to ensure a fair and
transparent process for both our customers and us. Please read the following policy carefully to
understand the guidelines for requesting returns and refunds for our eSIM
products:
1. Unactivated eSIM:
If you have purchased an eSIM but have not yet activated or downloaded it,
you may be eligible for a refund. Please note that a small fee may apply
for processing the refund.
2. Activated or Downloaded eSIM:
If you have already activated or downloaded your eSIM, any request for a
refund will be subject to a thorough troubleshooting process. This process
aims to identify and address any technical malfunctions or issues that may have caused the eSIM to not
function as expected.
3. Troubleshooting Process:
If you have downloaded the eSIM, our customer support team will guide you
through a troubleshooting process. In most cases, this process helps
identify and resolve setup issues, allowing you to fully utilize your eSIM. We encourage customers to
promptly reach out to us for assistance during the troubleshooting
process. We are here to help you make the most of your eSIM experience.
4. Eligibility for Refund:
Refunds for activated or downloaded eSIMs will only be considered if a
technical malfunction is identified during the troubleshooting process. If
the eSIM has been downloaded and no technical malfunction is found, a refund may not be possible.
5. Timeframe for Refund Requests:
Refund requests for unactivated eSIMs must be made within 30 days from the
purchase date and require cooperation in troubleshooting. Refund requests
for activated or downloaded eSIMs must also be made within 30 days time from the purchase
date.
6. No Refund Scenarios:
Refunds for downloaded eSIMs may not be possible if the customer does not
promptly reach out for assistance during the troubleshooting process, If
the eSIM has been downloaded and the customer does not use it due to personal reasons (e.g.,
travel plans change), a refund may not be applicable. Refunds will not be
considered for expired packages. Fraudulent or unauthorized purchases may be refused.
7. Customer Support:
Our customer support team is available to assist you with troubleshooting
and resolving any technical issues you may encounter. We encourage
customers to reach out for assistance before seeking a refund, as our team can often help resolve
issues quickly.
8. Refund Processing:
If you are eligible for a refund, the refund amount will be determined
based on the circumstances of your case. Refunds will be processed using
the original payment method used for the purchase.
Please note that our return and refund policy may be subject to updates or
changes. We recommend reviewing this policy periodically to stay informed
about any modifications.
9. Disclaimer
To the fullest extent permissible by the prevailing legal framework,
escapesim.com.au explicitly disclaims all warranties, whether expressed or
implied, including, but not limited to, implied warranties of merchantability and fitness for a particular
purpose. No warranty is extended as to the documents, products, or
services being free from errors, or that defects will be rectified, or that our website or its server is free from
viruses or any other detrimental components.
While we diligently strive to maintain the utmost accuracy, reliability,
and currency of information on our website, we make no warranties or
representations concerning the use or outcomes of using any document, product, service, link, or information
contained on our website, including their accuracy, suitability,
reliability, or any other aspect.
It is your responsibility, rather than escapesim.com.au, to bear all
expenses related to servicing, repairs, or corrections. The statutory
regulations in your specific state or territory may not permit these exclusions, especially as they pertain to certain
implied warranties. Some of the disclaimers outlined above may not be
applicable to your circumstances; however, it is vital that you are fully aware of any potential risks
involved in the utilization of our website, products, or services.
If you have any questions or require further assistance, please do not
hesitate to contact our customer support team. We value your satisfaction
and are here to ensure you have a positive eSIM experience with EscapeSIM.
EscapeSIM is redefining mobile connectivity for travelers with an innovative eSIM marketplace. Say goodbye to expensive roaming fees and hello to fast and affordable access to data across 190+ countries with our easy-to-use digital SIM cards.
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