An eSIM is a digital SIM that allows you to activate a cellular plan without needing a physical SIM card. It’s embedded in your device and works just like a traditional SIM, offering flexibility in switching between carriers and plans.

At EscapeSIM, we strive to provide reliable and high-quality connectivity. If you experience issues with your eSIM that significantly impact the service quality, please contact our dedicated support team. We’ll work with you to troubleshoot the issue. If the problem persists and the service is not as expected, we offer a refund policy under specific circumstances. Please refer to our refund policy for more details.

Utilising an eSIM for international connectivity often presents a more cost-effective solution compared to traditional global roaming services offered by Australian mobile operators. eSIM plans typically feature transparent, upfront pricing with no hidden fees. In contrast, global roaming services may include various additional charges such as:

• Data Roaming Overages: Exceeding your allotted data can lead to exorbitant per-MB charges.
• Pay-Per-Use Rates: Some operators charge for services on a pay-per-use basis, which can accumulate rapidly, particularly for data.
• Daily Roaming Fees: Flat daily fees for access to data and calls, which can add up quickly over the duration of your trip.
• Unexpected Billing Cycles: Charges that extend beyond your trip due to billing cycle overlaps.

EscapeSIM’s eSIM offerings mitigate these risks by providing a clear, predictable pricing structure tailored to your travel needs.

If your eSIM isn’t working after activation, try the following troubleshooting steps:

• Restart your device: Sometimes, a simple restart can resolve activation issues.
• Check your network settings: Ensure that your device is set to use the eSIM as the primary data source.
• Re-scan the QR code: Go to your eSIM settings and try scanning the QR code again.
• Update your device software: Ensure your device's operating system is up to date, as this can impact eSIM functionality.

If these steps don’t resolve the issue, contact our dedicated support team for further assistance.

Yes! Most devices allow you to manage multiple SIM profiles, including switching between your local SIM and eSIM. You can typically do this through your device's settings under the mobile data or cellular options.

Most modern smartphones support eSIM technology, but it’s essential to check if your device is compatible before purchasing. EscapeSIM works with a wide range of devices, to confirm compatibility, you can check your phone’s settings:

• Go to Settings > Cellular (or Mobile Data).
• If you see an option for Add Cellular Plan or Add eSIM, your device is compatible.

If your phone doesn’t support eSIM technology, you may need to consider upgrading to a newer model or using a traditional SIM card from another provider while travelling.